Our Policies & Ethics
The principles that guide how we operate, communicate, and serve Louisville homeowners.
Honest Estimates
- We provide accurate, detailed estimates based on actual conditions
- We never inflate scope to increase project size
- If a repair will solve the problem, we recommend repair — not replacement
Transparent Communication
- Daily project updates via your preferred channel
- We explain every line item in your proposal
- No surprise charges — ever
Content Accuracy
- All educational content is reviewed by licensed professionals
- Pricing information reflects real market data
- We clearly distinguish opinions from facts
Review Integrity
- We never post fake reviews or incentivize reviews with discounts
- All testimonials on our site are from real customers
- We respond to negative reviews professionally and constructively
Customer Privacy
- We never share customer information without consent
- Project photos are used only with homeowner permission
- We respect your time — no aggressive follow-up tactics
Safety & Professionalism
- All crews follow OSHA safety guidelines
- Workers are covered by workers' compensation insurance
- We maintain comprehensive general liability coverage